How long will it take to deliver my order?
The standard is 15 working days – if the delivery date is critical then add a note to your order.
Who do I contact if I notice a mistake only after I’ve placed my order?
Contact Columbia Promotions at 250-474-0540 immediately and make the correction as quickly as possible.
Who do I contact after I receive my order and something is wrong or missing?
Contact Columbia Promotions at 250-474-0540 immediately and we’ll correct the problem as quickly as we can.
Are the products I purchase guaranteed?
Yes, for construction and workmanship under normal use and care within 60 days of delivery. Which means, if you somehow rip a hole in your garment it isn’t covered, but if the problem is related to garment construction like a button pops or a zipper stops working or if threads break on a seam it is. If the latter happens then email [email protected] or call 250-474-0540 and we’ll repair or replace the garment as quickly as possible.
Can I change to a colour or style not listed in the catalogue or move the location of logos?
The selection of garments, colours and logo locations have been predetermined by Corporate Head Office and cannot be changed.
Can I make suggestions for apparel that would work better for me or my team?
Yes, contact [email protected] to make suggestions about items not currently listed in the catalogue.
Can I buy Corporate wear that I like for personal use?
Yes, contact [email protected] to purchase items from the catalogue.
How do I get help or more information on the products offered?
We’ve done our best to describe the items available, including pictures and size charts on most pages, however, if you need additional help call at Columbia Promotions at 250-474-0540 and we’ll be pleased to assist you further.
Who do I contact for help with CRD ordering or payment procedures?
Call Corporate Communications directly at 250-360-3165.
